On the remote, press and hold the program button on the back for 15 seconds.On the shade, press and hold the program button for 7 seconds.To repair the connection, follow these steps: If power is not the issue, the pairing between the shade and remote may have been lost. If shade does not work with a confirmed operational power source or if LED lights cycle from green to red on motor, contact customer service at 1-80 for assistance. Rule out defective motor Press and release the Shade Program/Operation Button. Rule out power issues for plugged-in shades (a 50-second video opens in a new window). Rule out dead battery issues by replacing the batteries in the shade (a 62-second video opens in a new window). The batteries should look like this diagram with each row oriented in the opposite direction, making note of the (+) Positive and (-) Negative polarity embossed in the battery case:.Check that the batteries were properly installed (a 13-second video opens in a new window).Check the connection from the battery case to the shade motor (a 14-second video opens in a new window).If you don't have a known working power source to substitute, check the following: One of the easiest ways to determine whether a shade is operational is to substitute the power from a known working shade (if possible). Always check that connections are firmly made and that you have batteries installed correctly (if applicable). If the shade doesn't operate when you press and release the program/operation button, the most common cause is a power issue. Test for power to the shade by pressing and releasing the program button on the shade (see below). If a button has been depressed for several minutes the remote will go to sleep, the batteries will need to be removed and then re-inserted. Open the battery door on the back of the remote and ensure 2 AAA batteries are inserted and oriented correctly. If you need to replace the CR2430 battery in your remote, click here to learn how (a 56-second video opens in a new window).Ĭheck the battery in the remote(s) for Multi-Channel Remoteġ.Does the shade operate? Does the remote light up? What color is it? (See the LED color descriptions below.) Press and release any button on the remote control for the shade.STEP 1: Check the battery in the remote(s) To rule out common power-related issues, complete these steps: Modified on: Thu, 23 Jun, 2022 at 10:29 AMįirst, it's important to rule out some common power-related causes before you can determine whether your shade is malfunctioning. Solution home Z-Wave Technology Motorized Shades Power and Battery Support My new shade does not operate.
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